A few weeks ago, our partners at Mitel kicked off their 2020 with a major focus on enabling their team and valued channel partners to take on the opportunities and challenges for the new year. The Mitel team serves one of the most extensive combined UC and Contact Center installation base in the world! […]
A couple weeks ago, we talked about wrapping up the year and setting up your agents with their own dashboards to help them manage themselves. This week, weāre diving into a related common topic that becomes a part of wrapping up your year: Annual Reviews! Now, why are they important? One reason that reviews […]
Managing others can be stressful. Of course, itās rewarding to see your employees grow, change, and succeed. But, letās face it, sometimes itās tough being the one in chargeā¦ heavy is the head that wears the crown (and all that stuff). via GIPHY Iām sure you can relate. š And to prove this, […]