In this session, learn how implementing Real-Time Adherence (RTA) can enhance service levels, operational efficiency, and agent productivity. Explore strategies to promptly address deviations, keep agents on schedule, and maintain performance standards. See how Brightmetrics elevates Genesys Cloud contact centers with detailed RTA insights, enabling managers to detect gaps and recognize top-performing agents for outstanding adherence.

 

What to expect:

  • Boost service levels and agent productivity with RTA.
  • Learn to quickly spot and fix schedule issues to keep agents on track.
  • Use RTA insights to recognize top performers and identify gaps.

 

Watch now to discover how Real-Time Adherence empowers contact centers to monitor agent activities in real time, ensuring schedule alignment and operational efficiency.

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