Elevate Your Contact Center Performance Today

Powerful, Intuitive Analytics and Dashboards for Contact Centers and Unified Communications

 No Credit Card Required    
Built from the ground-up for:
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Trusted by 4,000+ contact centers globally

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Elevate your contact center with valuable insights to enhance customer satisfaction, agent productivity, and operational efficiency

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Fortify Customer Relationships

Ensure a positive customer experience when your organization is contacted

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Exceed Customer Expectations

Consistently deliver the service and support your customers expect from your call center

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Champion Your Brand

Use actionable analytics to gain a deep understanding of customer needs and preferences

HISTORICAL Analytics     

Elevate your call center performance with historical data providing valuable insights to elevate customer experiences

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Easy to use, no analytics expertise needed

Use our templates or create customized dashboards and reports, all easily built in minutes.

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Update and inform key stakeholders

Ensure you and your stakeholders have critical data at your fingertips with convenient web access, custom role-based permissions, scheduled emailed reports and more.

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Take control of your customer experience

Dive deep into your customer's journey. Easily drill-down from high-level insights to the intricate details of any transaction.

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REAL TIMETM Analytics

Unlock the power of REAL TIME call center data with up-to-the-second insights to make quick decisions and deliver exceptional customer experiences

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React quickly to changing conditions

Agents can easily monitor call queue activity and adapt their work style to meet current customer demand.

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Stay ahead of the game with automated alerts

Managers can identify issues as they occur and resolve problems on the spot.

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Simplified dashboards increase team focus

Configure dashboards with visuals and metrics that matter the most to you and your team. See it in the way that makes the most sense for you.

Don’t take our word, take theirs, as  found on G2.com

"Great customer service and very robust report creation"

Between the excellent onboarding process and great customer service, we've been able to solve most issues we've experienced within the first contact.

Chris V.
"Brightmetrics changed the way we look at customer service"

I like the ability to build telephone analytics dashboards for each location throughout our service area. Also, I appreciate the ability to generate timely reports that may be automated and sent via email or links to our location managers and customer care support team.

Scott A.
"Visibility leads to improvements, Brightmetrics gets it done!"

Implementation was crazy easy and didn't involve resource constraints or issues. The software itself is easy to use with helpful videos. Anytime I can't figure out how to make a report or figure a dashboard out, the support staff has been fast-acting and phenomenal to work with.

David P.
"Easy to navigate, intuitive reports, useful dashboard"

The reports are intuitive to find and easy to manipulate to find your desired results or statistics. The dashboards are easy to set up and modify. The Data on the dashboards remains synchronized at all times; there is no delay for information.

Anna B.
"The best app to manage agents and gather call info"

It is an easy-to-use app that provides excellent customer service and tools for management.

Adonai W.
"Best analytics & reporting solution for Genesys Cloud"

Great user experience, the user interface makes it easy to use and allows even our non-technical users to create their own reports and dashboards.

Henry S.

Elevate your contact center performance today

Try it for free! No credit card required.

Built from the ground-up for:
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