Surface business insights through analyzing and visualizing your customer engagements.

Find out for yourself with a free 21-day trial to gain valuable perspectives from your phone system and customer engagement data.


What We Do

At Brightmetrics, we enable your team to gain critical insights from your most common and valuable customer communication tools—your business phone system and contact center application. Brightmetrics pulls and organizes your telephone, and other multi-channel engagement data, into any configuration that you need. We’ll empower your team to drill down from summary reports or visualizations, showing high-level trends, into discrete calls or interactions so you can understand context, draw out better informed conclusions to help you make intelligent business decisions.

Core UC Analytics

Core UC Analytics

The backbone of Brightmetrics business intelligence, Brightmetrics Core UC Analytics provides unprecedented insight into your ShoreTel Telephone System.

Enterprise Contact Center Analytics

Enterprise Contact Center Analytics

Brightmetrics has the ability to expand its business intelligence to Enterprise Contact Center. Find out how our data can help you make better business decisions.

Real Time Dashboards

Real Time Dashboards

While Brightmetrics data is never more than one hour old, some situations call for more to-the-minute information. That’s where RealTime comes in.

More Than Just Reporting

Brightmetrics is much more than the average phone metrics reporting tool. We deliver intelligence analytics to facilitate better business decisions for your organization.


21-Day Free Trial Offer

It’s not like any other customer engagement analytics and dashboard tool you’ve ever used and we can prove it. We’re so sure that you’ll get business insights from the analytics only Brightmetrics can provide that we invite you to try it for free. We can have you up and running in just about 10 minutes- you have nothing to lose. Click the link below to get your free trial started now.

Start Getting Insights Now

Simple Pricing. No Surprises

Our philosophy is to always provide simple pricing with no hidden costs. So we’re putting it right up front. Here is the pricing structure of Brightmetrics.

Brightmetrics Core UC Reporting and Analytics Pricing

Unlimited Brightmetrics Users
Unlimited Shore Tel Sites
Workgroup Reporting
Hunt Group Reporting
User Reporting
Shore Tel Configuration Reporting
Powerful Charts & Dashboards
Drag & Drop Report Builder
Data Analytics Engine
Drill Down Through Levels of Detail
Cradle to Grave Report for any Call
Unique Report Scheduler

1-99 ShoreTel Extensions

$1089 / year
or $99 / month

100-499 ShoreTel Extensions

$1639 / year
or $149 / month

 500+ ShoreTel Extensions

$2189 / year
or $199 / month

Brightmetrics’ ShoreTel ECC Reporting & Analytics Pricing

If you own ShoreTel’s Enterprise Contact Center, Brightmetrics is the only End-to-End Analytics Solution for both Core and ECC. Prices start at just

$1089 / year or $99 / month*

*In addition to Brightmetrics Core UC Reporting & Analytics

Contact Brightmetrics at or your Brightmetrics Reseller for more information.

Brightmetrics’ UC and ECC Realtime Dashboards Pricing

Brightmetrics’ real-time dashboards provide a unified view of what is happening right now in your workgroup- or ECC-based call center. Prices start at just

$1089 / year or $99 / month*

*In addition to Brightmetrics Core UC Reporting & Analytics

Contact Brightmetrics at or your Brightmetrics Reseller for more information.

Don’t just take our word for it.