Surface business insights through analyzing and visualizing your customer engagements.

What We Do

At Brightmetrics, we enable your team to gain critical insights from your most common and valuable customer communication tools—your business phone system and contact center application. Brightmetrics pulls and organizes your telephone, and other multi-channel engagement data, into any configuration that you need. We’ll empower your team to drill down from summary reports or visualizations, showing high-level trends, into discrete calls or interactions so you can understand context, draw out better informed conclusions to help you make intelligent business decisions.

Core UC Analytics

The backbone of Brightmetrics business intelligence, Brightmetrics Core UC Analytics provides unprecedented insight into your ShoreTel Telephone System.

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Enterprise Contact Center Analytics

Brightmetrics has the ability to expand its business intelligence to Enterprise Contact Center. Find out how our data can help you make better business decisions.

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Real Time Dashboards

While Brightmetrics data is never more than one hour old, some situations call for more to-the-minute information. That’s where RealTime comes in.

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More Than Just Reporting

Brightmetrics is much more than the average phone metrics reporting tool. We deliver intelligence analytics to facilitate better business decisions for your organization.

Customer Satisfaction

Brightmetrics analytics deliver information from high-level patterns in customer behavior that paint the big customer experience picture to individual call reports for specific customer contacts.

Customer Satisfaction

Staffing Levels

Understand how effective your current staffing structure is and where you can make adjustments to get the most value out of your employees.

Staffing Levels

Employee Productivity

Are your employees productive enough on the job? The right analytics can show you exactly where productivity is at its peak and where it can be improved for best results. Look for repeatable behavior from your best employees and put a stop to any counter-productive activity they engage in.

Employee Productivity

Employee Training

Gain a better understanding of how to improve your employee performance. Whether they’re unsure of how to handle a situation, take too long on specific types of calls or can’t correctly address customers’ needs, call metrics hold the keys to showing you which employees need additional coaching.

Employee Training

Simple Pricing. No Surprises

Our philosophy is to always provide simple pricing with no hidden costs. So we’re putting it right up front. Here is the pricing structure of Brightmetrics.

Brightmetrics Core UC Reporting and Analytics Pricing

Unlimited Brightmetrics Users Unlimited Shore Tel Sites Workgroup Reporting Hunt Group Reporting User Reporting Shore Tel Configuration Reporting Powerful Charts & Dashboards Drag & Drop Report Builder Data Analytics Engine Drill Down Through Levels of Detail Cradle to Grave Report for any Call Unique Report Scheduler

1-99 ShoreTel Extensions $1089 / year or $99 / month

100-499 ShoreTel Extensions $1639 / year or $149 / month

500+ ShoreTel Extensions $2189 / year or $199 / month

Brightmetrics’ ShoreTel ECC Reporting & Analytics Pricing

Brightmetrics’ UC and ECC Realtime Dashboards Pricing