Easily keep your key stakeholders up to date with reports sent straight to their inboxes. Ensure that everyone has access to the latest information, even when they're out of the office or busy with other tasks.
Easily drill down through high-level dashboards and contact center KPIs to view detailed interaction data for any transaction. Quickly determine where can you make adjustments to ensure the best possible service for your customers.
Identify the key metrics that set your most successful team members apart and to promote their best practices throughout your team. Discover opportunities for team member coaching and training.
HISTORICAL Analytics let you draw insights from the past, but our REAL TIME Analytics package lets you see what's happening right now for on-the-fly optimization every day.