ENTERPRISE Reporting & Analytics

Brightmetrics Enterprise Analytics caters to the many unique data reporting needs of enterprise contact centers. Access to the data that matters most to your organization, stay on top of potential issues, and empower your team to perform more efficiently.

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Roles-Based Permissions & Data Views
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Single Sign-on & Bulk User Import
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Advanced Audit Logs & API Access for Advanced Analysis
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Don’t take our word, take theirs, as  

found on G2.com

"Great customer service and very robust report creation"

Between the excellent onboarding process and great customer service, we've been able to solve most issues we've experienced within the first contact.

Chris V.
"Brightmetrics changed the way we look at customer service"

I like the ability to build telephone analytics dashboards for each location throughout our service area. Also, I appreciate the ability to generate timely reports that may be automated and sent via email or links to our location managers and customer care support team.

Scott A.
"Visibility leads to improvements, Brightmetrics gets it done!"

Implementation was crazy easy and didn't involve resource constraints or issues. The software itself is easy to use with helpful videos. Anytime I can't figure out how to make a report or figure a dashboard out, the support staff has been fast-acting and phenomenal to work with.

David P.
"Easy to navigate, intuitive reports, useful dashboard"

The reports are intuitive to find and easy to manipulate to find your desired results or statistics. The dashboards are easy to set up and modify. The Data on the dashboards remains synchronized at all times; there is no delay for information.

Anna B.
"The best app to manage agents and gather call info"

It is an easy-to-use app that provides excellent customer service and tools for management.

Adonai W.
"Best analytics & reporting solution for Genesys Cloud"

Great user experience, the user interface makes it easy to use and allows even our non-technical users to create their own reports and dashboards.

Henry S.

Elevate your contact center performance today

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