Optimize your Mitel system with advanced analytics

Transform your Mitel system into the ultimate
business intelligence resource.

Works with Mitel (previously Shoretel) MiVB, MiVC, and MiCC.

No Credit Card Required    

Trusted by call centers and contact centers globally

google logofacebook logoyoutube logopinterest logotwitch logowebflow logo

HISTORICAL Reporting
& Analytics™

For Mitel CC/UC Systems

Brightmetrics makes it easy to tap into the vast amount of complex data available within your Mitel system.

pipeline view profile
See the data that's most important to you all in one convenient dashboard.
pipeline view profile
Gain deeper understanding of your customers’ experience
pipeline view profile
Optimize your team’s performance to meet important KPIs and SLAs
historical analytics dashboard screenshot

Maximize the Potential of Your Platform with Customizable Dashboards & Reports

Make your system work for you in finding opportunities for IVRs to gather information, configuring advanced routing with callbacks and presenting alternate paths for callers nearing average abandon thresholds

scheduled reporting screenshot

Inform Stakeholders with Scheduled Report Delivery

Keep your team and key stakeholders up to date with scheduled reports sent straight to their inboxes. Ensure that everyone has access to the latest information, even when they're out of the office or busy with other tasks.

agent time over intervals screenshot

Better Understand Your CX with
Transaction Drill-down

Gain better understanding of your customer experience by viewing their journey through your contact center. Easily drill down through high-level dashboards and contact center KPIs to view detailed interaction data, from cradle-to-grave, in just a few clicks.

agent activity screenshot

Monitor Team Performance with Insightful
Agent Activity Data

Identify the key metrics that set your most successful team members apart and to promote their best practices throughout your team. Discover opportunities for team member coaching and training.

real time analytics screenshot

REAL TIME Reporting
& Analytics™

For Mitel CC/UC Systems

Know what’s happening in your Contact Center up to the moment. Make informed decisions quickly that enhance your CX and optimize your team’s productivity.

pipeline view profile
Spot and resolve potential problems before they grow
pipeline view profile
Track number of calls in queue, their queue times, and trunk utilization
pipeline view profile
See detailed agent activity timelines and status reports
custom dashboard screenshot

Monitor Crucial KPIs & SLAs

Track your most important KPIs and SLAs with flexible, easy-to-customize dashboards and reports.

call queue monitoring screenshot

Optimize Staffing & Call Routing

Adjust staffing levels or call routing as needed to ensure each customer receives the best possible experience with REAL TIME metrics

agent data screenshot

Identify Top Performers & Training Opportunities

Get a handle on what you agents are doing in REAL TIME and everything they've done all day up to the current second.

Pricing for Mitel

To get the most insightful data from your Mitel system, we recommend pairing HISTORICAL and REAL TIME analytics.

Solutions for MiVB

Solutions for MiCC

Solutions for MiVC

Brightmetrics CONTACT CENTER Analytics™ for MiContact Center

Starting at $10/month per concurrent agent count

REAL TIME Analytics for MiContact Center™

Starting at $99* per organization
*In addition to Brightmetrics CONTACT CENTERTM Analytics

Brightmetrics CONTACT CENTER Analytics™ for MiContact Center

Starting at $84 per concurrent agent count

REAL TIME Analytics for MiContact Center™

Starting at $1,188* per organization
*In addition to Brightmetrics CONTACT CENTERTM Analytics

Try It for Free! Book a Demo 
No credit card required.

Don’t take our word, take theirs, as  

found on G2.com

"Great customer service and very robust report creation"

Between the excellent onboarding process and great customer service, we've been able to solve most issues we've experienced within the first contact.

Chris V.
"Brightmetrics changed the way we look at customer service"

I like the ability to build telephone analytics dashboards for each location throughout our service area. Also, I appreciate the ability to generate timely reports that may be automated and sent via email or links to our location managers and customer care support team.

Scott A.
"Visibility leads to improvements, Brightmetrics gets it done!"

Implementation was crazy easy and didn't involve resource constraints or issues. The software itself is easy to use with helpful videos. Anytime I can't figure out how to make a report or figure a dashboard out, the support staff has been fast-acting and phenomenal to work with.

David P.
"Easy to navigate, intuitive reports, useful dashboard"

The reports are intuitive to find and easy to manipulate to find your desired results or statistics. The dashboards are easy to set up and modify. The Data on the dashboards remains synchronized at all times; there is no delay for information.

Anna B.
"The best app to manage agents and gather call info"

It is an easy-to-use app that provides excellent customer service and tools for management.

Adonai W.
"Best analytics & reporting solution for Genesys Cloud"

Great user experience, the user interface makes it easy to use and allows even our non-technical users to create their own reports and dashboards.

Henry S.

Elevate your contact center performance today

Try it for free!
No credit card required.