Call Center Analytics Software for Mitel MiContact Center | Brightmetrics

  • Brightmetrics™

    Call Center Analytics Software for Mitel MiContact Center (MiCC)


    Brightmetrics is the only contact center solution available to access true analytics for Mitel MiContact Center (MiCC). Much more than just another call center reporting software, we deliver CONTACT CENTER and REAL TIME analytics that can directly drive the success of your contact center. We make the data from your MiCC system available to be configured in any manner that works for you allowing you to make informed business decisions and deliver an optimal customer experience.


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  • Brightmetrics CONTACT CENTER Analytics™ for MiCC


    Brightmetrics CONTACT CENTER Analytics™ for Mitel MiContact Center (MiCC) uses the power of Brightmetrics call center analytics to gain insights that turn your MiCC system (running on either MiVoice Connect or the MiVoice Business PBX) into the ultimate contact center business intelligence resource.

    • Flexible and customizable dashboards and reports built in minutes

    • Drill down through high-level dashboards and contact center KPIs to detailed interaction data in just a few clicks

    • Keep key stakeholders up to date without leaving their inboxes by using our powerful scheduled reporting feature

    • Improve customer satisfaction by using our Staff Forecasting tool to look at projected call volume and number of agents needed

    • Use Agent Balanced Scorecard™ to discover your both rockstar agents and team members that may need more coaching

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    Brightmetrics CONTACT CENTER Analytics™ for MiCC

  • Brightmetrics REAL TIME Analytics™


    Historical data with Brightmetrics CONTACT CENTER Analytics is great, but sometimes you need data as it happens. The perfect compliment to our historical analytics, REAL TIME Analytics delivers up to the second data perspectives allowing contact center managers and team leaders to make decisions quickly and deliver optimal customer experiences.

    • Take action quickly with real-time views of customers currently in queue, agents status, average queue time, and more!

    • Contact center data that alerts you to increased volume as it happens allowing you to solve issues before they get out of hand

    • Dashboards and reports configurable for the SLAs and KPIs most important to your contact center

    • Allow all contact center operation teams to monitor calls on their own devices and adapt to meet customer needs

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Simple Pricing. No Surprises

Our philosophy is to always provide simple pricing with no hidden costs. So we’re putting it right up front. Here is the pricing structure of Brightmetrics™.

Brightmetrics CONTACT CENTER Analytics™ for MiCC Pricing

Unlimited Brightmetrics Users
Unlimited Sites
Agent Data Reporting
Queue Data Reporting
Powerful Charts & Dashboards
Drag & Drop Report Builder
Data Analytics Engine
Drill Down Through Levels of Detail
Cradle to Grave Report for any Conversation
Unique Report Scheduler

Per Concurrent Agent Count

Paid Monthly

$10 / month

Per Concurrent Agent Count

Paid Annually

$7 / month

REAL TIME Analytics™ Pricing

Brightmetrics REAL TIME Analytics provides a unified view of what is happening right now in your MiCC contact center.

Prices start at just

$99 / month*

*In addition to Brightmetrics CONTACT CENTER Analytics for MiCC

 Contact Brightmetrics at info@brightmetrics.com or your Brightmetrics Reseller for more information.

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