Golden Valley Health Centers' commitment to ever improving their Patients' Customer Experience led them to push for more insights from their ShoreTel Data. Brightmetrics delivered more.
Evolent needed to standardize realistic goals and expectations for their customer service team and find a way to more accurately forecast their seasonal staffing needs. Brightmetrics provided those insights and more.
The City of Santa Rosa team faced with an extraordinary challenge when fires broke out in Northern California in 2017. The IT department utilized Brightmetrics to help keep community members, their property & neighborhoods safe.