Analytics and Reporting Archives - Page 3 of 10 - Brightmetrics

July 1, 2024 | Blog

Combatting CX Decline: Key Approaches for Enhancing Customer Experience

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May 26, 2024 | Case Studies

From the Dugout to the Call Center: How the Cleveland Guardians Reduced Call Abandonment by 65%

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May 17, 2024 | Blog

Advancing Customer Engagement Through Real-Time Dashboards

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May 11, 2024 | Case Studies

Golden Valley Health Centers Improves Efficiency and Patient Engagement With Actionable Insights

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May 6, 2024 | Blog

Key Methods for Assessing Contact Center Customer Service Strategies

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April 25, 2024 | Case Studies

Evolent Health Achieves 95% Call Answer Rate with Seamless Automated Brightmetrics Reporting

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April 22, 2024 | Blog

5 Steps to Mastering Scheduled Reports for Your Contact Center

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April 10, 2024 | Blog

Updating Your Analytics: 4 Benefits to Contact Center Managers

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March 29, 2024 | Blog

Operational vs. Strategic Contact Center KPIs: Why Both Matter

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March 15, 2024 | Blog

Why Using Contact Center KPIs for Agent Accountability Matters

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March 8, 2024 | Blog

Bridging the Insights-Action Gap: Maximizing Customer Experiences with Data

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February 28, 2024 | Blog

4 Statistics Shaping Contact Centers in 2024

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