April 11, 2025 | Blog
The Power of Advanced Analytics to Improve Public Service Delivery
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February 28, 2025 | Case Studies
How a Town’s Service Provider Reduced Call Wrap-Up Times by Nearly 90% with Brightmetrics
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July 1, 2024 | Blog
Combatting CX Decline: Key Approaches for Enhancing Customer Experience
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May 26, 2024 | Case Studies
From the Dugout to the Call Center: How the Cleveland Guardians Reduced Call Abandonment by 65%
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February 9, 2024 | Blog
5 Best Practices for Assessing Customer Engagement Metrics in Call Centers
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