Customers Archives - Brightmetrics

March 12, 2025 | Blog

How Stevens Transport Transformed Driver Support with Real-Time Analytics

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February 28, 2025 | Case Studies

How a Town’s Service Provider Reduced Call Wrap-Up Times by Nearly 90% with Brightmetrics

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February 4, 2025 | Case Studies

How a Community-Focused Healthcare Provider Used its Phone System Data to Reduce Abandoned Calls from 30% to 1% and Improve Patient Care

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May 26, 2024 | Case Studies

From the Dugout to the Call Center: How the Cleveland Guardians Reduced Call Abandonment by 65%

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April 25, 2024 | Case Studies

Evolent Health Achieves 95% Call Answer Rate with Seamless Automated Brightmetrics Reporting

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April 22, 2024 | Blog

5 Steps to Mastering Scheduled Reports for Your Contact Center

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November 28, 2023 | Blog

3 Levers That Rapidly Boost a Contact Center CSAT Score

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April 18, 2023 | Blog

5 Metrics to Help Your Healthcare Call Center Thrive

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March 3, 2023 | Blog

5 Ways to Avoid Customer Churn in Call Centers

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January 30, 2023 | Blog

Top 4 Reasons to Implement Call Deflection in Your Call Center

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October 6, 2022 | Blog

5 Easy Ways To Improve Customer Experiences in Your Call Center

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September 21, 2022 | Blog

3 Strategies to Reduce Call Center Average Wait Time

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