Login Try For Free Book a Demo
  • Solutions
    • Overview
    • Genesys Cloud
    • Mitel MiContact Center
    • Mitel MiVoice Business
    • Mitel MiVoice Connect
    • RingCentral
  • Industries
    • Healthcare
    • Finance
    • BPO
    • Retail
    • Insurance
  • About
    • Company
    • Security
  • Learn
    • Resources
    • Support & Training
    • Partners
    • Glossary
  • Pricing
    • Genesys Cloud
    • Mitel MiContact Center
    • Mitel MiVoice Connect
    • Mitel MiVoice Business
    • RingCentral
  • Contact
Brightmetrics
Login Try For Free Book a Demo
  • Solutions
    • Overview
    • Genesys Cloud
    • Mitel MiContact Center
    • Mitel MiVoice Business
    • Mitel MiVoice Connect
    • RingCentral
  • Industries
    • Healthcare
    • Finance
    • BPO
    • Retail
    • Insurance
  • About
    • Company
    • Security
  • Learn
    • Resources
    • Support & Training
    • Partners
    • Glossary
  • Pricing
    • Genesys Cloud
    • Mitel MiContact Center
    • Mitel MiVoice Connect
    • Mitel MiVoice Business
    • RingCentral
  • Contact

Resource Library

All BlogCase StudiesDatasheetseGuidesPress ReleasesVideosWhite Papers
  • Filter by Type

    AllAbandonment ratesAcier PicardAgent PerformanceAgent UtilizationAnalytics and ReportingAverage Handle TimeBPOBrightmetrics TeamBusiness Intelligencecall centerCall Center Best PracticesCleveland GuardiansCollecting Datacontact centerContact Center AnalyticsCustomer ExperienceCustomersDashboardsData AnalyticsData LiteracyData SecurityEthicsEvolent HealthFinancial ServicesFirst Call ResolutionGenesysGenesys CloudGolden Valley Health CentersGovernanceHealthcareInsuranceKPIsLeadershipLighthouse WorksMetricsMitelMitel MiContact CenterMitel MiVoice BusinessMitel MiVoice ConnectOmnichannelPest ControlPower BIReal-TimeReal-Time AnalyticsRetailRingCentralRoot Cause AnalysisSanta RosaSCAN Health PlanSportsTransfer RateTransparencyunified analyticsWorkforce Optimization

July 16, 2025 | Blog

Real-Time Monitoring Just Got Better: Support for Ring, Hunt, and Pickup Groups in Mitel MiVoice Business
Read Blog »
Read Blog »

April 30, 2025 | Videos

Brightmetrics Demo for Mitel
Watch Now »
Watch Now »

April 11, 2025 | Blog

The Power of Advanced Analytics to Improve Public Service Delivery
Read Blog »
Read Blog »

April 1, 2025 | Case Studies

Graham Hospital Optimizes Call Routing and Reduces IT Workload by 60% With Brightmetrics
Read Case Study »
Read Case Study »

March 12, 2025 | Blog

How Stevens Transport Transformed Driver Support with Real-Time Analytics
Read Blog »
Read Blog »

February 28, 2025 | Case Studies

How a Town’s Service Provider Reduced Call Wrap-Up Times by Nearly 90% with Brightmetrics
Read Case Study »
Read Case Study »

February 19, 2025 | Case Studies

Stevens Transport Optimizes Call Wait Times from 10 Minutes to 1 Minute with Brightmetrics
Read Case Study »
Read Case Study »

February 10, 2025 | Blog

How Advanced Analytics Helped a Pest Control Company Drastically Reduce Voicemails
Read Blog »
Read Blog »

December 11, 2024 | Case Studies

How a Top Pest Control Company Cut Voicemail by 87% and Elevated Customer Satisfaction
Read Case Study »
Read Case Study »

November 4, 2024 | Case Studies

Brightmetrics Helps The City of Santa Rosa to Reduce Wait Times by 90% During a Major Crisis
Read Case Study »
Read Case Study »
Brightmetrics for Mitel

October 16, 2024 | Datasheets

Brightmetrics UC Analytics for Mitel MiVoice Business: Transform Data into Actionable Insights
Read More »
Read More »
Brightmetrics for Mitel

October 16, 2024 | Datasheets

Brightmetrics for Mitel MiContact Center: Transform Data into Actionable Insights
Read More »
Read More »
  • 1
  • 2
  • 3
  • »
  • Filter by Type

    AllAbandonment ratesAcier PicardAgent PerformanceAgent UtilizationAnalytics and ReportingAverage Handle TimeBPOBrightmetrics TeamBusiness Intelligencecall centerCall Center Best PracticesCleveland GuardiansCollecting Datacontact centerContact Center AnalyticsCustomer ExperienceCustomersDashboardsData AnalyticsData LiteracyData SecurityEthicsEvolent HealthFinancial ServicesFirst Call ResolutionGenesysGenesys CloudGolden Valley Health CentersGovernanceHealthcareInsuranceKPIsLeadershipLighthouse WorksMetricsMitelMitel MiContact CenterMitel MiVoice BusinessMitel MiVoice ConnectOmnichannelPest ControlPower BIReal-TimeReal-Time AnalyticsRetailRingCentralRoot Cause AnalysisSanta RosaSCAN Health PlanSportsTransfer RateTransparencyunified analyticsWorkforce Optimization
Sign Up for Newsletter

Get Started Today with a FREE Trial!

Unlock the power of your data with Brightmetrics. Contact us to learn more about our solutions and how we can help your contact center with its operational efficiency.

Try for Free
Brightmetrics

Brightmetrics equips contact centers and enterprises with intelligent analytics and reporting solutions to convert data into actionable insights. Our platform supports real-time and historical analysis, improving customer experience by driving strategic decisions and operational improvements. With Brightmetrics, businesses achieve smarter decisions, enhanced efficiency, and sustained growth through comprehensive data insights.

Platform Overview Genesys Cloud Mitel MiContact Center Mitel MiVoice Business Mitel MiVoice Connect RingCentral Try For Free
Industries Healthcare Finance BPO Retail Insurance
Resources Overview Blog Support & Training Partners Glossary
About Company Security Contact

Copyright Brightmetrics ©2025 | Privacy | Terms of Service