Resource Library

July 18, 2025 | Blog

Why Insurance Teams Need More Than Dashboards to Improve Customer Experience

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July 16, 2025 | Blog

Real-Time Monitoring Just Got Better: Support for Ring, Hunt, and Pickup Groups in Mitel MiVoice Business

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July 15, 2025 | Blog

How Insurance Contact Centers Can Use Analytics to Win

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June 19, 2025 | Blog

How Five Star Call Centers Transformed BPO Performance with Real-Time Analytics

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June 4, 2025 | Blog

Graham Hospital Redefines Patient Interaction Using Analytics

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May 19, 2025 | eGuides

The Ultimate Guide to Contact Center Analytics: Build vs. Buy

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May 8, 2025 | Blog

Hidden Costs of Building Contact Center Analytics In-House

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May 6, 2025 | Blog

Transforming Contact Center Operations Through Advanced Analytics

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May 1, 2025 | eGuides

Build vs. Buy: Making the Right Call on Contact Center Analytics

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May 1, 2025 | Blog

The Technical Reality of Contact Center Analytics: What IT Leaders Need to Know

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April 30, 2025 | Videos

Brightmetrics Demo for Genesys Cloud

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April 30, 2025 | Videos

Brightmetrics Demo for RingCentral

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