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Brightmetrics for Genesys Cloud

October 16, 2024 | Datasheets

Brightmetrics for Genesys Cloud: Transform Data into Actionable Insights
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October 16, 2024 | Case Studies

How Brightmetrics Helped SCAN Health Plan Place the Right People in the Right Places for Better Outcomes
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October 16, 2024 | Case Studies

Brightmetrics Empowers Leading Steel Distributor with Advanced Reporting to Transform Operations and Boost Productivity
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October 16, 2024 | Case Studies

Lighthouse Works Achieves a 35% Drop in Abandon Rate Using Brightmetrics Real-Time Analytics
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October 10, 2024 | Videos

Genesys Xperience 2024 Breakout Presentation
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September 24, 2024 | Blog

Evolving Your Contact Center Customer Experience From Reactive to Proactive Using Analytics
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July 1, 2024 | Blog

Combatting CX Decline: Key Approaches for Enhancing Customer Experience
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May 26, 2024 | Case Studies

From the Dugout to the Call Center: How the Cleveland Guardians Reduced Call Abandonment by 65%
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May 17, 2024 | Blog

Advancing Customer Engagement Through Real-Time Dashboards
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May 11, 2024 | Case Studies

Golden Valley Health Centers Improves Efficiency and Patient Engagement With Actionable Insights
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May 6, 2024 | Blog

Key Methods for Assessing Contact Center Customer Service Strategies
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April 25, 2024 | Case Studies

Evolent Health Achieves 95% Call Answer Rate with Seamless Automated Brightmetrics Reporting
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