Resource Library

May 6, 2024 | Blog

Key Methods for Assessing Contact Center Customer Service Strategies

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April 25, 2024 | Case Studies

Evolent Health Achieves 95% Call Answer Rate with Seamless Automated Brightmetrics Reporting

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April 22, 2024 | Blog

5 Steps to Mastering Scheduled Reports for Your Contact Center

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April 10, 2024 | Blog

Updating Your Analytics: 4 Benefits to Contact Center Managers

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March 15, 2024 | Blog

Why Using Contact Center KPIs for Agent Accountability Matters

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February 9, 2024 | Blog

5 Best Practices for Assessing Customer Engagement Metrics in Call Centers

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January 17, 2024 | Blog

Reducing Call Center Downtime with Smart Data Insights

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December 12, 2023 | Blog

3 Benefits of Real-Time Analytics in Your Contact Center

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November 28, 2023 | Blog

3 Levers That Rapidly Boost a Contact Center CSAT Score

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October 20, 2023 | Blog

5 Trends to Navigate in the Evolving Landscape of Healthcare Contact Centers

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September 23, 2023 | Blog

7 Tips To Rapidly Improve Call Center Resolution Rates

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September 12, 2023 | Blog

The Ultimate KPIs to Rev Up Automotive Contact Centers

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